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Frequently Asked Questions

Before requesting individual support, you already might find what you are looking for right here. If, however, your question is still not answered, you can contact our support staff here!

You've got questions about your ticket?

Frequently asked questions about your ticket are located at ticket support

To ticket support

FAQ for organizers

In which countries can I use Eventbuddy?

You can use Eventbuddy in almost every country in the world.

What is Eventbuddy and how does it work?

Eventbuddy is a comprehensive event platform with which you can plan and manage events and sell tickets.

You can create and manage your own ticket store.

Sell your tickets through a variety of channels, including the Internet, mobile devices, social media, online marketplaces and stationary with our Box Office.

Eventbuddy is completely cloud-based and hosted in Germany. This means you don't have to worry about updating or maintaining software or web servers. This gives you the flexibility to access and manage your events from anywhere. All you need is an Internet connection.

What does Eventbuddy cost?

The registration is free of charge, costs are only incurred when tickets are sold. You can use the calculator to estimate how much you total income could be.

Do I have to be a professional event organizer or a company to use Eventbuddy?

No, you do not have to be a professional event organizer or company to use Eventbuddy.

Just customize the appearance of your ticket shop and create events with different tickets in no time.

With our web apps you can also use the admin area on your mobile devices.

If you need help, you can always contact our support team.

What languages does Eventbuddy support?

Eventbuddy is currently available in the following languages: German and English We are constantly working on implementing additional languages.

What do I need to sell tickets through Eventbuddy?

Where is our data stored?

How secure is Eventbuddy?

Do we have to sign a long-term contract for Eventbuddy?

Are there discounts for charitable or special projects?

Still not found what you were looking for? You can contact our support staff here:

Contact Support