If you encounter a problem with a ticket, you can contact our support staff and we'll get the problem sorted as quickly as possible.
FAQ for ticket customers
How do I find my tickets?
If you have ordered a ticket then your confirmation email with the ticket(s) attached will be sent to the email address which you used for your order immediately. If you haven’t received this or would like it resent, please click here.
When will my tickets be delivered?
You will receive your tickets immediately after your order via email. Please check your junk-mail folder as well. If you have to pay for your tickets first, we will send you your tickets after we have received your payment. This can take 2-3 working days.
I’ve entered the incorrect e-mail address, what should I do?
If you wish to change the e-mail address your order confirmation/tickets are being sent to, you will need to contact our support team.
The event has been cancelled or postponed, what can I do?
If you haven’t already been contacted or refunded, please contact our support team with your name, name of the event and Order ID.
I haven’t received my order confirmation, what do I do?
First, check all junk and spam folders. If you still haven’t received your order confirmation, please contact our support team with your name, full address and mobile number.
Can I have a refund?
Can I sell my ticket?
Can I change the name on my ticket?
What is the booking fee?
How do I know if my order has generated?
Do we have to install anything to use Eventbuddy?
Request for Support
Submit your request for support here by giving us some data from your ticket order and we will get back to you as soon as your problem arrives at our end.